FAQ

Please feel free to contact us through the contact form on our website, via email or by phone.

Email: monkeybumcreations@gmail.com

Phone: 519-857-4627

Depending on the season, wait times may be longer or shorter. Generally, our turnaround time is approximately 10 business days from the order approval date.

Quotes usually take 1-3 business days, depending on the complexity of the order.

Absolutely! Mock ups are created and sent to you via email with your quote for approval.

Absolutely! We can provide you with sample sizes for try on. Samples will be invoiced at regular price, and you have 15 days to return the samples for a full refund. Should you decide to keep the samples after 15 days, we offer a 20% discount for the blank sample items.

For sure! We love to help our customers create unique, one of a kind items for all occasions.

Yes, we do offer a rush order option! Please indicate that you need this option when ordering, and provide the desired in-house date.

We offer sizes from newborn to adult 6XL on most items. If a specific item doesn’t come in the size you need, we’re happy to find a similar option that fits your needs without compromising on quality or price!

We always recommend turning your garments inside out and washing in cold water. Do not use bleach, stain remover or fabric softeners directly on the designs. Tumble dry on low heat or hang to dry to avoid shrinkage.